Shipping policy

Below you will find our shipping policy, which applies to all orders placed through busi.shop.

Order processing

• All orders are processed within 1 to 3 business days after payment.
• You will receive a confirmation email with tracking once your order has shipped.
• Orders are not processed or shipped on weekends or public holidays.

Shipping

• All orders ship from our warehouse in Sweden, with tracking.
• We ship with PostNord, DHL or Bring.
• Sweden: typically 2 to 5 business days. Rest of Europe and international: typically 5 to 12 business days.
• Shipping is calculated at checkout.
• Customs fees, import duties or local taxes may apply outside the EU. These are the responsibility of the customer.

Tracking your order

• You will receive a tracking number by email once your order has shipped.
• Please allow up to 24 hours for tracking information to become available.

Undeliverable packages

If a package is returned to us because of an incorrect address, a refused delivery or an uncollected parcel, the customer is responsible for the cost of reshipment.

Delays

We do our best to ship on time, but delays can happen because of high seasonal demand, courier issues outside our control or customs inspections. We are not liable for delays caused by third party shipping providers.

Returns

Start your return yourself from your account at busi.shop/account: open the order and click Return items. See our Refund Policy for the full details.

Questions

Email us at support@busicompany.com.

Busi Company AB, Siargatan 15, 118 27 Stockholm, Sweden. 
Company registration number 559532-9268.

Last updated: 17.09.2026