Shipping policy

Last updated: 09.09.26

Welcome to BUSI Company! We want your shopping experience with us to be smooth and enjoyable. Below you’ll find our shipping policy, which applies to all orders placed through our online store.

■ Order Processing

  • All orders are processed within 1–3 business days after receiving payment.
  • You will receive a confirmation email once your order has been shipped.
  • Orders are not processed or shipped on weekends or public holidays.

■ Shipping Costs

  • Shipping costs are calculated at checkout based on your destination, and are always shown before you pay.
  • For destinations outside the EU, customs duties and import taxes are not included in the shipping cost and may be charged on delivery.

■ Local Shipping (Sweden)

  • All orders are shipped from our warehouse in Ladugårdsvägen 101, 461 70 Trollhättan, Sweden.
  • We offer standard shipping via PostNord/DHL/Bring.
  • Estimated delivery time: 2–5 business days.

■ Norwegian Shipping

  • We ship two times a week to Norway (orders placed on busishop.no).
  • All taxes and duties are included.

■ International Shipping

  • We currently ship to most EU countries, the UK and Switzerland, and selected destinations in Asia and Oceania.
  • Delivery times vary depending on the destination (typically 5–12 business days).
  • Within the EU there are no customs fees. For destinations outside the EU, customs fees, import duties or local taxes may apply and are the responsibility of the customer.
  • We are not shipping to the United States or Canada at the moment. If you are there and would like to know when we are back, get in touch and we will let you know.

■ Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number by email.
  • Please allow up to 24 hours for tracking information to become available.

■ Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up from a collection point, the customer will be responsible for reshipment costs.

■ Delays

While we do our best to ensure timely deliveries, delays may occur due to:

  • High seasonal demand
  • Courier issues outside our control
  • Customs inspections for international orders

We are not liable for delays caused by third-party shipping providers.

■ Returns & Exchanges

Returns and exchanges are handled in our returns portal – see our Return Policy for how it works and what applies.

■ Questions

If you have any questions about your order or shipping, e-mail us at support@busicompany.com or use our contact form.