Return Policy

Start a return or exchange

RETURNS & EXCHANGES

We accept returns and exchanges on items purchased via busi.shop and busishop.no.

Everything is handled in our returns portal: pick the items you are sending back, choose exchange, refund or gift card, and print a prepaid, tracked return label. You can follow the status the whole way, and you don't need to e-mail us first.

To be eligible, items must be in perfect, unused condition, with all original tags attached and in the original packaging. The return window, and any return-label fee, are shown in the portal before you confirm.

EXCHANGES

Wrong size, or a colour you would rather have? Choose exchange in the portal and pick what you want instead. Only what is actually in stock is shown, so you cannot end up waiting for something that never comes.

If the size you want has sold out, choose a refund or a gift card instead.

REFUNDS

Prefer your money back? Choose refund and it goes to your original payment method. Once your return has arrived at our warehouse, please allow 10–15 business days for the refund to be processed.

You can also choose a gift card instead of a refund and get a bonus on top of the value – the portal shows exactly what you get before you decide.

Original shipping costs are not refunded, except for faulty or incorrect items. Customs duties and import taxes charged outside the EU are not refunded by us.

RETURN SHIPPING

Return shipping is paid by the customer. The label fee is shown in the portal before you confirm, and is deducted from your refund or added to your exchange.

Always use the label from the portal. It is tracked, and it is how we see that your parcel is on its way. Parcels sent back without being registered in the portal are not accepted.

FAULTY OR INCORRECT ITEMS

If an item arrives damaged, defective, or is not what you ordered, do not pay for anything. Contact us with your order number and a few photos, and we will cover the return shipping and refund the original shipping cost as well. See also Repair & Warranty.

WHAT CAN'T BE RETURNED

  • Accessories

  • Headwear

  • Sale items

  • Gift cards

SIZING & WEAR NOTICE

If the pants are too long, they may be damaged by the sharp steel edges of skis.
Choosing the correct size helps keep the pants looking fresh and performing at their best.

Please note:
Damage caused by ski steel edges is considered normal wear and is not covered by warranty.
BUSI Company cannot be held responsible for such damage.

HOW TO START A RETURN OR EXCHANGE

  1. Open the returns portal and enter your order number and e-mail address.

  2. Pick the items you are sending back and choose exchange, refund or gift card.

  3. Print the return label and hand the parcel in at your nearest drop-off point.

The portal shows the return window and any fee before you confirm, so there are no surprises.

Our returns portal goes live shortly. Until then, e-mail support@busicompany.com with your order number and we will set up your return or exchange for you.

The customer is responsible for making sure the return shipment is correctly addressed and handed in.